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sjdoherty31

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outage

today is the second outage in like under 10 days. not short outages either! come on cox, some people do their school and work from home

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GregP1

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Hi, I know how important a reliable connection is. Once we detect a declared outage our local field teams begin work to fully resolve the issue as quickly as possible. We want to look into this specific outage. Please contact us publically. Our email address is cox.help@cox.com please include your name, full street address, and a link to your forum post.

Greg

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Tindertil

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Our Internet has been down since around noon. The website said it’s down for maintenance and is expected to be back at 4:30 something, then 5:39, and now it’s 8:38. I’m insanely furious. IF it is down for maintenance, why would Cox choose this time?! It makes no sense and I’m less than thrilled about the time continuously being pushed back. 

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LatitiaS

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540 Messages

Hi Tindertil,

I am truly sorry that you have found yourself without internet service.  I realize a week day is not ideal to be without services, as we know many of our customers work remotely as do many of us.  
Cox works diligently to limit the amount of downtime our customers experience.  Our normal maintenance window is between midnight and 6AM, but there are times when unexpected issues occur and we have to make repairs outside those hours.  

We do hope for a speedy resolve and apologize for the inconvenience.  

Cox Support Forum Moderator

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