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Outage
Had internet through out the whole storm Friday night then morning hits and all of a sudden an outage is there and the fix time was getting pushed back 4 hours everytime it hit the time it was supposed to be fixed, customer service just says neighborhood outage would prefer an eta on the outage being resolved.
HeatherS
Moderator
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Hello Ashley. I know it can be frustrating when updates aren't available. At this time we don't have any details to share, but when there's info to be had regarding restoration it will be published in the Cox app and at Cox.com. Please keep in mind estimates can change as work progresses.
Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing, account, and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern, and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
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