seskanda's profile

seskanda

New Contributor

 • 

10 Messages

Closed

One laptop disconnects Wi-Fi on ALL devices

I have Arris TG2472 gateway with both of the 2.4 GHz and 5 GHz SSID's hidden. One laptop, from work, an HP EliteBook 1030 G4  Windows 1909 will randomly disconnect from 5 GHz WiFi and it takes down all devices that are connected to the 5 GHz SSID, including mobile phones too. First of all, how is it doing that, and why? I'm not administrator on this laptop, so my options are limited on what can be done to it. I cannot use the 2.4 GHz as it is congested with too much interference from other Wi-Fii networks. Some help would be great.

Thanks a lot

Discussions

 • 

Updated 

1.7K

2

0

0

B

Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

This is probably a dumb question because you'd remember configuring the NIC of your workstation, but is the Elitebook configured to share its connection as a Hot Spot?

0

0

S

seskanda

New Contributor

 • 

10 Messages

Actually this laptop has wireless and cellular, but no NIC and I just checked it is definitely not configured to share its connection as a Hot Spot. Luckily, I have access to that section of Settings

5

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

Is this a Panoramic router and, if so, are you using the Cox WiFi pods?

From what I've read, the pods can be a chock-point for networks.

Like

Reply

0

S
seskanda

New Contributor

 • 

10 Messages

It is Arris TG2472, not sure if 'Panoramic', but i'm not using any Cox WIFI pods

What is a 'chock-point'? And do not know if this gateway will work with any pods

Like

Reply

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

I meant to type "choke point" and not chock.

I don't know why your 5 GHz network keeps dropping.  It could be your workstation but it'd have to be doing something hogging lots of bandwidth.

I can only recommend a wired connection and since you don't have an Ethernet NIC, you could probably get a USB NIC...technically a USB to Ethernet Adapter...look for gigabit speed although you probably won't get gigabit via USB.

Like

Reply

0

S
seskanda

New Contributor

 • 

10 Messages

Oh I see, and do have an old repeater for the garage.

Well, it happened again need a way to pinpoint that. I think is this laptop, it's connected to remote desktop and corporate VPN, not sure if still drops when only on WiFi though.

I do have one USB NIC and might get a few more, but the Arris TG2472 is a little far from the laptop will need a long cable. I will have to look and see if it supports gigabit speed, but hope that is not needed.

Like

Reply

0

S
seskanda

New Contributor

 • 

10 Messages

I was not able to try ethernet, but it drops again without being connected to corporate VPN or remote desktop. After about two hours, the WiFi cuts out ALL devices with it. Still have not figured out how or why all other devices on the 5 GHz go out too.

If this ends up being a bandwidth issue, is any bandwidth monitor app that is free and portable? Since I cannot install any program on this laptop. Let's say it works with ethernet, then what is the problem with WiFI?

Like

Reply

0