I recently upgraded my service and I am only getting 300-600 mbps and I am averaging around 400 mbps. I have a CM1100 DOCIS 3.1 modem. I have had multiple tech's out to fix issues on their end (terminations are curb and amplifier in node) and I have only seen a small improvement from what I was getting prior to the fixes, 200-500 mbps. Here my modem connection stats are below. Anyone have any ideas?
| <tabindex=-1>Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
429000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv4 only |
|
|
| <tabindex=-1>Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
45 |
429000000 Hz |
10.1 dBmV |
40.8 dB |
2801785 |
0 |
0 |
| 2 |
Locked |
QAM256 |
1 |
783000000 Hz |
13.5 dBmV |
40.9 dB |
1337705 |
0 |
0 |
| 3 |
Locked |
QAM256 |
15 |
867000000 Hz |
12.3 dBmV |
39.9 dB |
1341095 |
0 |
0 |
| 4 |
Locked |
QAM256 |
17 |
879000000 Hz |
12.4 dBmV |
40.1 dB |
1345143 |
0 |
0 |
| 5 |
Locked |
QAM256 |
18 |
885000000 Hz |
12.9 dBmV |
40.0 dB |
1348655 |
0 |
0 |
| 6 |
Locked |
QAM256 |
19 |
891000000 Hz |
13.0 dBmV |
40.3 dB |
1352222 |
0 |
0 |
| 7 |
Locked |
QAM256 |
20 |
897000000 Hz |
12.6 dBmV |
38.9 dB |
1355980 |
0 |
0 |
| 8 |
Locked |
QAM256 |
21 |
903000000 Hz |
11.6 dBmV |
40.0 dB |
1359841 |
0 |
0 |
| 9 |
Locked |
QAM256 |
22 |
909000000 Hz |
11.3 dBmV |
40.0 dB |
1364463 |
0 |
0 |
| 10 |
Locked |
QAM256 |
23 |
915000000 Hz |
11.3 dBmV |
40.1 dB |
1367077 |
0 |
0 |
| 11 |
Locked |
QAM256 |
24 |
921000000 Hz |
11.7 dBmV |
40.0 dB |
1371884 |
0 |
0 |
| 12 |
Locked |
QAM256 |
26 |
933000000 Hz |
11.1 dBmV |
39.9 dB |
1375572 |
0 |
0 |
| 13 |
Locked |
QAM256 |
27 |
939000000 Hz |
11.6 dBmV |
39.9 dB |
1378989 |
0 |
0 |
| 14 |
Locked |
QAM256 |
28 |
945000000 Hz |
12.3 dBmV |
40.0 dB |
1382934 |
0 |
0 |
| 15 |
Locked |
QAM256 |
29 |
951000000 Hz |
12.2 dBmV |
39.8 dB |
1386596 |
0 |
0 |
| 16 |
Locked |
QAM256 |
30 |
957000000 Hz |
12.0 dBmV |
39.6 dB |
1390502 |
0 |
0 |
| 17 |
Locked |
QAM256 |
31 |
963000000 Hz |
12.4 dBmV |
39.7 dB |
1393999 |
0 |
0 |
| 18 |
Locked |
QAM256 |
32 |
969000000 Hz |
12.8 dBmV |
39.9 dB |
1397744 |
0 |
0 |
| 19 |
Locked |
QAM256 |
33 |
357000000 Hz |
8.1 dBmV |
39.8 dB |
1401661 |
0 |
0 |
| 20 |
Locked |
QAM256 |
34 |
363000000 Hz |
8.0 dBmV |
40.1 dB |
1405104 |
0 |
0 |
| 21 |
Locked |
QAM256 |
35 |
369000000 Hz |
8.6 dBmV |
40.3 dB |
1407843 |
0 |
0 |
| 22 |
Locked |
QAM256 |
36 |
375000000 Hz |
8.9 dBmV |
40.4 dB |
1412510 |
0 |
0 |
| 23 |
Locked |
QAM256 |
37 |
381000000 Hz |
9.0 dBmV |
40.5 dB |
1410060 |
0 |
0 |
| 24 |
Locked |
QAM256 |
38 |
387000000 Hz |
8.4 dBmV |
40.1 dB |
1413428 |
0 |
0 |
| 25 |
Locked |
QAM256 |
39 |
393000000 Hz |
8.5 dBmV |
40.2 dB |
1417144 |
0 |
0 |
| 26 |
Locked |
QAM256 |
40 |
399000000 Hz |
9.0 dBmV |
40.5 dB |
1420785 |
0 |
0 |
| 27 |
Locked |
QAM256 |
41 |
405000000 Hz |
9.2 dBmV |
40.4 dB |
1424288 |
0 |
0 |
| 28 |
Locked |
QAM256 |
42 |
411000000 Hz |
9.1 dBmV |
40.4 dB |
1428548 |
0 |
0 |
| 29 |
Locked |
QAM256 |
43 |
417000000 Hz |
9.1 dBmV |
40.4 dB |
1432010 |
0 |
0 |
| 30 |
Locked |
QAM256 |
44 |
423000000 Hz |
9.5 dBmV |
40.7 dB |
1435828 |
0 |
0 |
| 31 |
Locked |
QAM256 |
46 |
435000000 Hz |
10.4 dBmV |
40.9 dB |
1436405 |
0 |
0 |
| 32 |
Locked |
QAM256 |
47 |
441000000 Hz |
10.3 dBmV |
41.0 dB |
1438908 |
0 |
0 |
|
|
| <tabindex=-1>Upstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
19300000 Hz |
38.8 dBmV |
| 2 |
Locked |
ATDMA |
2 |
25800000 Hz |
38.5 dBmV |
| 3 |
Locked |
ATDMA |
3 |
32200000 Hz |
38.5 dBmV |
| 4 |
Locked |
ATDMA |
4 |
38600000 Hz |
39.3 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
| <tabindex=-1>Downstream OFDM Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
0, 1, 2 |
159 |
300000000 Hz |
10.5 dBmV |
40.0 dB |
1108 ~ 2987 |
498317 |
12274 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
6.0 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|
SharonL
Former Moderator
•
144 Messages
I am sorry to hear you are experiencing slow speeds. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
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