No service last 3 weeks

It's getting bad here in Green Valley AZ,  no service, you follow instructions on Cox App. Good for an hour then disconnected again.

22 years with Cox never a problem but last 3 weeks nothing but problems and everyone in our area is complaining about Cox service. Wow what happened to Cox. 

They say 24/7 you can Call that's a joke you can't it sends you right back to the CHAT that is worthless and NO ONE EVERY COMES ON CHAT EXCEPT THEIR AUTO PTOGRAM. Ridiculous.