New Contributor
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2 Messages
No live chat option?
I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver. https://www.cox.com/residential/contactus.html
Is the button for live chat missing for anyone else?
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DavidA2
Former Moderator
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212 Messages
I am sorry to hear that you are having trouble. We are currently doing maintenance on the website. We would be happy to answer your questions though. If you want to discuss your account specifically, we ask that you email us at cox.help@cox.com with your service address.
David
Cox Support Forum Moderator
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Cid
New Contributor
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2 Messages
I am trying to get an online game working on my PC but the customer service rep for that game say I need to have certain ports open. They told me I need to contact my internet service provider about checking if these ports are open and that's what I'm trying to do.
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cox776
New Contributor
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1 Message
A live chat box comes up but nothing happens when I click in the text box - so I can't type my question. WTF, this is "support"?
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gresesmonkey
New Contributor
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2 Messages
Are you using the Brave browser? If so, "Shields down" fixed the missing chat icon for me.
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