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No internet connection
Ive been with cox for 5 years now and within the last 2 years we have been experiencing random glitches when trying to watch tv.
A movie doesn't even last 5 min when it says it has no internet connection. I recently changed the modem bc I thought it would solve the problem & the internet keeps going in and out of service. It's very frustrating considering I pay a good amount to have high speed internet. But if this keeps happening I'm considering switching services.
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Accepted Solution
LisaH
Moderator
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Hi.
I'm sorry to hear you're experiencing issues with your internet service and are unable to stream movies. I'd be happy to look into this further. To assist you, please send an email to cox.help@cox.com with your full name and complete service address. Once we receive that information, we'll be able to investigate the issue further. Thanks, Lisa Cox Support Forums Moderator
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