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New Contributor
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Netflix unable to maintain 4k or 1080p stream, an issue previously solved last year.
Netflix streams are dropping down to 480p when they should be 4k or 1080p. I had this issue before and it took months to solve. Calling support at Cox or Netflix was like speaking to a hole in the wall. I asked my neighbor if they had issues with netflix recently; he did not even notice he was watching 4k in 1080p or less. I guess some people do not notice the drop until it's at 480p. No router ,modem or saturation issues on my end.
The issue was previously solved by a Cox employee on this forum when he/or she found the issue was related to a peering node at Akamai. Can I get someone from Cox to please check out Netflix stream issue here in 92610, thanks.
chmod777
New Contributor III
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I am having this same problem with Netflix and other sites as well during primetime hours. It certainly seems to be a peering issue, like there is not enough bandwidth, because traffic to the Cox speedtest remains normal. I'm in 92656. This has been a consistent problem since I signed up (a few weeks ago). Signal levels are perfect.
Would love a response from Cox on this.
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MarkM1
Former Moderator
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Are you seeing this issue when streaming Netflix on the Contour box or is this streamed on another device? Would you be able to test a wired device to see if you can stream Netflix in 4K on that device? Please let us know.
Mark M.
Cox Support Forums Moderator
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