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New Contributor
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Need to upgrade Router with Modem?
I was recently provided with an upgraded Modem from Cox free of charge. Devices plugged directly into my router work, however, there is no wifi. Does this mean I need to upgrade my router? Or does that not make sense?
MariaL
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Moderator
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What is the brand and model of the modem and also the router?
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SKYLARG
New Contributor
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The modem is by Arris and the router by Netgear...The Netgear router is around 6 years old. The Modem we just received in the mail from Cox...brand new
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ColleenD
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Moderator
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SKYLARG,
When changing what is connected directly to the modem please make sure to power cycle the modem so it will recognize a new device. We don't offer support for third-party routers, but with the model number (which should be on the router's label) it's possible to look up the router's manual to see what options it has. Some have a button to turn WiFi off and on.
For additional assistance, please review our option for advanced technical support at http://bit.ly/CoxCompleteCare
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