You're the guy someone in another country was waiting for to start a chat so he could reboot your modem. (Don't ever actually do that). You could have just unplugged it, waited a bit (30 seconds is generally recommended) and then plugged it back in. As for resetting your equipment, if you were using a Cox website, your equipment is fine. A Cox online modem reset performs a reboot and doesn't reset to factory settings. That requires pressing and holding the reset button, usually found on the back of the modem.
CurtB
Honored Contributor
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2K Messages
4 months ago
You're the guy someone in another country was waiting for to start a chat so he could reboot your modem. (Don't ever actually do that). You could have just unplugged it, waited a bit (30 seconds is generally recommended) and then plugged it back in. As for resetting your equipment, if you were using a Cox website, your equipment is fine. A Cox online modem reset performs a reboot and doesn't reset to factory settings. That requires pressing and holding the reset button, usually found on the back of the modem.
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