Multiple internet outage throughout the year

I have cox for more than twenty years. Mines keeps getting outage for no apparent reason. We replaced modem and the inside the stuff multiple time but they never come out to look on the wires outside. I mean it more than 20 yrs..some tired and worn should occur and should offer to replace it for free. I mean these wires  and box constantly exposed to the harsh sun 6 months out of the year for last 20 years. I messaged them privately before and they offered me to buy their newest product. In my opinion just replaced the outside/inside stuff for such a being loyalty customer. If I could switch to another company I would.  My internet was out all day and still out. Incredibly unsatisfied with cox right now. Is anyone having this issue no internet?