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New Contributor
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More outages?
The frequency of outages is gettting ridiculous. Intent has been out almost 24 hrs now after experiencing weekly outages in September as well. Customer service reps I speak with just to even try to find accurate resolution times respond cryptically like they're hiding what's actually going on. All estimated times posted on the outage map or app always get pushed back. Todays was supposed to be back up by 9:34am, then 1:38pm, then 12:27am and it's now 1:07am with no updates or resolution.
Undoubtably would switch providers if there was another service in my area. Company doesn't value customers at all because most don't have any other choice.
LisaH
Moderator
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Hi MBolin. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
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MBolin
New Contributor
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I'd consider this a technical issue as your equipment doesn't work to provide internet in my area. Neighbors all having same issues with frequent outages as well
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