Missing inbox emails

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Thank you, Gerry. If you've lost emails in Webmail all at once, it may be that an email client removed them from the server using IMAP or POP protocol. Did you delete the mails on your cellphone, or do you perhaps have an older PC that hasn't been booted up in awhile that may have been used? Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help.

Emails prior to that day vanished. Even tho I access the email from various other devices at times, I don't do block deletions. I'm guessing with all the work that Cox is doing to Webmail (slow response, not available at times) that a glitch happened.

Hello, everyone. 

It is important to note that the Unread Message Retention in your email Inbox is Sixty (60) days. This means that any messages left unread in your inbox for 60 days are subject to be deleted. Please see our email terms at https://www.cox.com/aboutus/policies/speeds-and-data-plans.html#*Email:~:text=Terms%20%26%20Conditions.-,*Email,-Feature for more information.

"Unread Message Retention in Spam Folder" in the feature list is 30 days. 

"Message Retention in Spam Folder" in footnotes is 21 days.

According to the footnotes, messages in Spam folder are subject to deletion after 21 days, whether they're read or not.  That's inconsistent with 30 days indicated in the features list.

Good catch, CurtB.  It's been my personal experience that 30 days is accurate. I'll pass along the info to our web team for confirmation and updating. 

Thanks.  BTW, if you position the cursor at the end of your text and press "delete", it  removes the blank spaces at the end.

That could be a tough thing for your family member to have to deal with.  Hopefully Cox will restore their email, but I've never heard of them doing that for anyone.  If they do it for you, you may have to sign an NDA.  😩

I read a lot of information from Cox websites and today was the first time I became aware that Cox had an expiration period on messages in any folder other than Trash and Spam.  This documentation says that unread email in Inbox will be deleted after 60 days.  Had none of the lost email in Inbox been read?  As long as a person doesn't exceed their Webmail storage limit, this policy only seems to benefit Cox by reducing storage space used by customer email.

You may not be able to recover lost email, but you can prevent it from happening again.  The documentation says: A message may be retained by downloading it via a POP-3 client (such as Outlook Express), moving it to an alternative folder in WebMail, or by marking it as "Read."

1. Create a personal Webmail folder, e.g. MyInbox.
2. Create a Filter Rule with Action: File into and Select folder MyInbox

This will copy all incoming messages to MyInbox that are going to Inbox.  This will create two copies of incoming email, but it will prevent unread email in Inbox from being deleted again.  

All the email has been Read.

All the email from the last 24 hours is gone also.

I download all my emails into Outlook. I do it for him when I think about it. But the last time I did was October 4th. So we do have everything earlier than 10/04/23. I've tried to get him to use Outlook but he only uses webmail. Maybe now he's learned his lesson 😭

bryaninphx  I have the perfect solution for you.

Settings > All settings... > Inbox > Scroll down to: Rules > Auto forward...

Toggle "Auto forward" on.

Enter the Outlook email address.

Check "Keep a copy of the message".

If you have other Filter Rules that follow, check "Process subsequent rules".

Apply changes

Your family member can continue to use Webmail, but a copy will also go to Outlook.    As an extra benefit, you'll no longer need to manually download his emails to Outlook.

Lost my INBOX a few months ago also. 

In addition to forwarding all incoming messages to your gmail backup account, set up an automatic CC to that gmail account so that any new messages you create or respond to will also go to the gmail backup.

NEVER again with webmail leaving me high and dry with no recourse.

Tom2001 

Automatic BCC is a good idea.  That would allow all incoming and outgoing Webmail to be backed up to a gmail account.

Settings > All settings > Inbox > Scroll down to: Advanced settings> Enter the gmail address in box below:  Always add the following recipient to blind carbon copy  (BCC) 

If someone wants to use the gmail account for more than just Webmail backup, they might want to create a "Cox" label and create a rule to route all email forwarded from Webmail to the gmail "Cox" label to separate them from other gmail.

How would you set up it up?  Is that a Webmail setting? 

Go to Settings (Settings wheel icon) -> All Settings ->INBOX->Scroll down to Advanced Settings->At bottom add gmail account as a BCC

We cross-posted.  I should have looked more before asking how to do that.  I've already updated the post where I asked how to do it with instructions.  Thanks.

Tom2001 

I created a new discussion to consolidate the above information.

How to: Backup Webmail to Gmail | Cox Community