New Contributor
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2 Messages
Maintenance
Why is there always so much maintenance work in my area? I can't even watch my morning news. It's ridiculous especially for what you guys charge for Internet
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acbet3
New Contributor II
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3 Messages
New to the area picked them as internet only providers and it’s been a hell of a ride and not a good one connection is always down probably shop for a different provider wish is always a pain
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GregP1
Moderator
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343 Messages
Hi,
I apologize you're having interruptions in service. Scheduled maintenance will normally be scheduled to take place between midnight and 6 am. Any maintenance outside of this time frame is Emergency maintenance that must be performed to correct a problem in a specific area. We do our best to limit this time. I will be glad to check on the specific issue affection your area. Please reach ou to us privately. Our email address is cox.help@cox.com Please include your name, full street address, and a link to this forum thread.
Greg
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
Kind of odd to ask why there is work in your area and not say what your area is. Where are you? What kind of issue? Is it a declared outage on their outage page? Does your modem go offline? What kind of TV issue do you have?
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