Planned 5 hour outage

So my Internet goes out, and I login to this Cox app and get told about a “planned outage”… A “short” planned outage.

A five hour outage. Planned maintenance.

And you don’t inform us so that we can plan ahead ourselves?

I never got an email telling me about this maintenance outage.

Some of us work all night long and expect our Internet to work. Never had anything like this happened with Cox.

A firmware update to my modem might have occurred around 3 AM, at the most. Cox’s up time was superb. Certainly never had a five hour maintenance window.