Lost connection four times yesterday and four times so far this morning

My router is TP-Link Archer A20, and my modem is a Cisco DPC3010. I had similar recurrent connection issues a couple of years ago; the technicians came out and found there was water in the cable box! They re-strung the cable, but it shouldn't have gone bad again so quickly.

Signal levels look good. What do the logs say around the time you lose connection? If you post the logs, make sure to remove any modem MAC addresses.

Also, what package do you have? The DPC3010 is a old 8x4 modem only good for Cox's lowest(Essential) plan.

why do you always assume it's people's hardware and not something on Cox's end. Things work for days then suddenly cease working, then resume working again for days. That is not remotely consistent with a hardware issue on the user end and entirely consistent with Cox failing to provide service we all paid for.

Why are you assuming I am blaming your hardware? I am not assuming anything, just stating facts, and the things I mention are quick and easy to address, and on many occasions, fixes the issues, or at least reduces the frequency of the problem. If not then we know that you have taken all the steps you can, before having a tech come out. Bottom line, it's fast and easy to accomplish, and if it helps, then it helps. It's a good step to take, while waiting to having Cox send a tech out.

It's all about isolating possible problems and eliminating them one by one. Just because something worked doesn't mean it was working within spec. DOCSIS has wide tolerances so there can be problems that only show up when other elements of the problem change or worsen. However overall you are right, connection problems are often out on the pole or somewhere else in the system. That doesn't mean you can't do your due diligence in eliminating all possible causes on your end.

I didn't even know the logs were accessible from the app. Do you mind sharing where exactly do you find them? Sounds like maintenance going on in your area if it's only happening between 2-4AM. How long has it been happening?

The default time for daily updates for the TV DVR is 2:00 am to 4:00 am.  Could this possibly affect your internet connection?  It hasn't with my service - - when the DVR is stuck rebooting the internet is still OK.  I changed the update time to 4:00-6:00 am six weeks ago and haven't had any morning rebooting issues since.  But it does do an update around midnight every week or so.  I'm getting ready for bed then but did see the warning message once.  I never touched any cables, amplifiers, splitters, or couplings and blame it all on climate change.  The solution is higher taxes.

Wow, yesterday I announced no rebooting issues for 6 weeks and this morning my DVR is rebooting.  Unplugging & replugging every 30 minutes over the last 4 hours hasn't fixed it.  Probably caused by the constant rain from the atmospheric river that has been drenching the San Diego area since the early morning hours.  This is just a report, not a request for help.

What? Quote your source please?

downdetector.com/.../

I'm having issue with Cox internet connection 

I'm losing the internet connection in video conference every 2 minutes

on my smartphone I have to reboot it to regain the connection

on my computer I just lost the video call connection

so I serach on the web to see what is going on and I saw a guy 

who was talking about a massive cyber attack Cox is not even aware 

I posted the link his name is @ProverbialLemon
it's the 4 comment from the top
and the first comment
from @FreoPope is kind interesting
go look it up 

let me quote what he say

Cox reports from social media
@ProverbialLemon @CoxHelp
I'm watching your outage maps in real time,
you all are having a cyber security attack that is overtly visible.
I don't use cox personally.
It's not a personal issue,
you all are being compromised on your network backbone.
Goodluck

downdetector.com/.../

end quote

Cox reports from social media
@FreoPope @DamoMK Yep, bigger problems
were transitioning out of defence past the wing,
and not intercepting or locking down in defence.
Cox, Ryan and Chapman hopefully help fix the 2nd issue,
O'Driscoll the great hope for the first.

downdetector.com/.../