New Contributor
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3 Messages
Jitter/Packet Loss after Upgrading to Gigablast.
Upgraded from Internet 150 to Gigablast, and the resulting gaming performance has been horrible. Constant 15-20% packet loss randomly. Even tried the Elite Gamer boost and it literally does nothing. I don't get what is different from the Gigablast connection from the old 150 as i think i hardly ever had lag spikes or packet loss on that plan. I'm hard wired into the Technicolor CGM4331 with a brand new RJ45 cable.
If i do a speed test, i'm getting 7ms ping with 950mb/s so the speed is there but the packet loss for gaming is so high gigablast isn't usable for that purpose which baffles me given how stable 150 was.
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CrystalS
Former Moderator
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440 Messages
I completely understand the hassle of having inconsistent internet speeds. I am here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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cbrindisi
New Contributor
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3 Messages
https://i.imgur.com/2z8ZulY.png
So for more context i think maybe i have a bad hop someplace downstream. I don't know where that hop 7 is located or who opens it but ever since going to Gigablast it seems my internet routes through it and it has a very high packet loss %. Is that something you guys can fix? Why would my old internet plan not have the same issue?
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