Haz1's profile

New Contributor II

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4 Messages

Closed

Is Cox email down again?

I am not receiving emails again

New Contributor

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19 Messages

Send yourself a test message from an account that can receive bounces.  See if something changed... again...

New Contributor II

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4 Messages

I can send email from my Cox account, but do not receive emails sent from my other account or anyone else. Same issue I was having last week

New Contributor

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1 Message

Same here

New Contributor

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19 Messages

Yup, I am seeing it too.  No mail from my work, so hopefully they get their act together soon.  This is becoming annoying.

New Contributor II

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6 Messages

I've been having the same problem off and on for the last couple weeks. Is it because our accounts are in the process of being moved to the new system?

Moderator

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4.3K Messages

Hi Dustinw, what issue are you experiencing? -Becky, Cox Support Forums Moderator

New Contributor II

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6 Messages

Hey Becky, I've been having the same delayed email delivery issue .but it's been happening at least the last coupec days for me. Not just yesterday. I also randomly can't access the webmail site throughout the day. The actual webmail site itself has been sort of broken for a really long time too, if you try to reply to an email. You're unable to reply with the HTML option, and switching to the plain text version removed all content, so you can't quote anything unless you copy it before switching to the plain text version. 

Former Moderator

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303 Messages

Hello Dustinw,

Are you using the same web browser each time this happens? Do you have email set up on any other devices or clients, like a cell phone, outlook, ect?

Karen
Cox Support Forums

Moderator

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1.7K Messages

Hi, Everyone. Our mail team is aware of an issue affecting some customers at this time. They are engaged and working towards a resolution. We apologize for any inconvenience this has caused. -ColleenD Cox Support Forums Moderator

New Contributor

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21 Messages

Does this have anything to do with the 10-12 hour lag on some of my email being delivered to my inbox?

New Contributor

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19 Messages

Good chance.  Do you know how to look at the internet headers of your messages?  If so, go toss them here: https://mxtoolbox.com/EmailHeaders.aspx This will show where the delay was and how long it was to each hop.

If you don't already know how to get them, search for how.  A little knowledge goes a long way.

New Contributor

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21 Messages

Thanks. My husband who loves this kind of stuff will check it out.

Moderator

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4.3K Messages

Hi H20, there was an issue yesterday that caused some customers to experience email delivery delays. This problem was resolved last night, and delivery queues are now back to normal. -Becky, Cox Support Forums Moderator

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