Internet went down well after the storm?

I realize that there's tons of people without power, net, etc. Right now, though I'm wondering why mine was working just fine until Friday morning and THEN went down... and has been down since.  Tried chatting with someone and might as well have been talking to the self help.  I can't even seem to sign up for text notifications (it says I have, but then never sends anything.  Double checked that the number isn't blocked).  Just really would like some sort of status, or a working outage map, or a human that isn't reading off a script to let me know what they can?  Can't get any work done like this.