New Contributor
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6 Messages
Internet upload speed dropping.
My internet upload speeds are usually 20Mbps. But around 5-10pm they "magically" seem to be dip down to less than 1Mbps before going back to normal. Even during the day my download and upload speeds seem to be fine. I've contacted support but they aren't really useful in any way shape or form since any able bodied person with a brain and reset their modem/router. I've even replaced my modem and router with new ones too. Does anyone know what the issue could be? I've also had tech support come out. But all he did was plug the wires in and it seemed to me that he tested for a proper connection? he didn't even install a new coaxial cable and i ended up getting charged an extra $75 for nothing? Maybe someone knowledgeable here can help me out? I usually have 100Mbps down and 20Mbps up with only 1 Pc wired in with 2-3 phones on wifi and 1-2 smart devices connected. The devices are never connected at the same time either. at most there's only 5 connected at a time.
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
7 months ago
Does the upload speed seem to be tied to high peak times or the sun going down? Also, what model and router do you have? Does the problem happen if you are connected direct to the modem? It sounds like maybe that is what technician did? If they saw the correct speed coming out the modem, that would place the fault on your router or network. If so, that would be a chargeable appointment because the problem isn't with in Cox's responsibility. They only cover to where the coax connects to your electrical ground. I will be able to suggest troubleshooting steps once I know more about the issue and your setup.
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AsianInvasion
New Contributor
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6 Messages
7 months ago
Ok, I got a newer Modem, Netgear CM1000. I'll see if I'm having anymore issues and update tomorrow.
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