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1stClassTravel

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Internet Speed

I am on the Preferred 100 plan and should be getting close to 100 mbsp but my speed tests are only in the upper 40's. That's less than half. Any ideas?

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Rob_H_

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Is that using a wired connection or a wireless connection?  Perhaps, you could share more about your network topology and equipment being used.

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Becky

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Hi 1stClassTravel, when running the Cox Speed Test, are you using a device physically connected to your modem with an ethernet cord? Or is your modem connected to a router? Please bypass your router and connect a device directly to the modem. Use a paper clip or toothpick to press the Reboot/Reset button on the back of the modem. After the modem resets, run the Cox Speed Test again and let us know your results. -Becky, Cox Support Forums Moderator

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