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New Contributor
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internet speed did not increase after upgrade
Recently upgraded service from 150mbps to 500mbps, and the speeds still only top out @ 150mbps across all devices.
My network is capable of well over 1gbps throughput, after chatting with an agent my issue is still not resolved.
Any advice would be appreciated.
WiderMouthOpen
+6 more
Esteemed Contributor III
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Howdy. First, what model modem and router do you have? Next, how are you testing, via ethernet or Wi-Fi? Last, do you have any QoS on your router which might be defining your speed?
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Darkatt
+2 more
Honored Contributor
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test with a single device connected direct to the modem via ethernet, and see what your speed is.
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