New Contributor
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1 Message
Internet out in Mesa AZ
My internet has been down since about 3pm yesterday, I was told multiple times on the app that they would have it on by a certain time, finally waking up this morning I got a text saying it's taking longer than they thought. Has anyone else been dealing with this or dealt with it before? And is there anything I should do?
Accepted Solution
LatitiaS
Moderator
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425 Messages
1 year ago
Hello eightinternet,
I am very sorry to learn of your service loss. Once an outage has been confirmed there is nothing more than we ask of you other than your patience. Please feel free to reach out to us on Twitter at CoxHelp, visit us on Facebook or email at cox.help@cox.com with your address and we would be happy to check your area for any updates.
Cox Support Forums Moderator
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Slingy
New Contributor
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1 Message
1 year ago
Yes! My parents have been out since Sunday. Calling the service number just gets you an answer of "our technicians are working on it". Called from my phone and was told it should be up in a few minutes. That was 4 1/2 hours ago. Map shows no outages.
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cparker121
New Contributor
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1 Message
1 year ago
The internet went out yesterday 6/26 at 4pm and its still down today 6/27 at 3:30p... almost 24 hours. zero transparency on what's causing the issue, always extending the goals posts on estimated timeframes, and to top it off, they offered me a 2-dollar credit for resolution. Do better for your customers Cox. all they say is "we noticed there is an outage in your area, and you may experience intermittent internet issues..... like obviously
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MatthewBushong
New Contributor
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2 Messages
1 year ago
Is there an outage in Mesa, AZ? My Internet is also out, but the Cox website states there are no outages.
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