Internet not working 3 weeks

Darn, the Panoramic gateways don't show modem event logs in the gateway's user interface. If it is happening all around you I would suggest contacting Cox for a technician and tell your neighbors to do the same. The more appointments logged in the system for a area the quicker it will trigger a outage. If you do get a technician and they escalate it, make sure you get the ticket number.

Hi Hugocarera, I'd like to take a look at what's happening with your connectivity. So I can assist you further, please email my team at Cox.help@cox.com. We'll get to the bottom of this for you!

Sure. I've been hearing that the last 3 weeks, my whole neighborhood is with bad internet, can keep the internet up for 5 minutes 

5 technicians, 3 modems, whole rewiring, endless support service calls 

what you guys can do different??, I don't want to be on the same circle for the next 3 weeks  I want to cancel my service  excuse it's not really working and I'm paying for nothing 

Hugocarera wrote:

it's all my area my neighbors experience the same problem in blocks around

So, it sounds like a neighborhood issue, but... 

Hugocarera wrote:

2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi

you've been trying to fix it by replacing your equipment.  That won't fix anything if there's a signal issue affecting your whole neighborhood.  You didn't indicate if any of the 5 techs checked the mainline signal.  Unless you kept asking them just to check your wiring and equipment, at least one of them should have checked the signal on Cox's side of the demarc and escalated to a line tech if they found a mainline signal issue. 

Becky probably could have helped you, but you declined.  Why?  What you've been doing for the past 3 weeks hasn't worked.  You should take all the help you can get and Becky is the person you want helping you.  Contact cox.help@cox.com and include your full name, service address and a link to this forum discussion.  Or don't.  Maybe one of your neighbors will take the initiative and ask for help.  Have you seen anyone on this forum who might be one of your neighbors?  Or, cancel your service if that's what you want.  This is a user forum.  Nobody cares if you leave.  

Sounds pretty simple ah,

Fear point about the signal, when the techs visited the site, Based on the reported issues, which one can assume by what was shared by HugocareraThe matter intermittent internet connection. Technician should be able to test multiple cases to come to some form of conclusion.

No one holds these people accountable. Im having the same issue here which started a few days ago, I specifically told the Tech Support to open a ticket. That was not done. And i came here to see if others were having the same issues as i am and would you look at this.

This is absurd. What is being done? Im in Louisiana New Orleans having these issues and this needs to be rectified as soon as possible.

My guess would be Hugocarera probably fixated on finding an issue with his own wiring and equipment and never asked techs to check the mainline signal or questioned that they didn't.  If you're experiencing a connection issue and a tech doesn't check the mainline signal, you should always request they do so.

For better data, try pinging/tracing Cox.com instead of Cox.net. Cox.net has a firewall enabled on it.

Not sure about the problem you're seeing but I curious as to just what is hosted at that Russian IP address you're trying to trace to?

I already did, call, email support, they  already intentify the problem on the main lane, I told my neighbors to call Cox and make a complain about this, 2 weeks since they identify that and no solution

Never had a problem with the service for years, now I honestly think they can't repair this issue, and they dont care about us the customers.

A whole month has passed, its really dissapointing 

Hi, Hugocarera 

We really do care. I am so sorry this seems to be taking so long. I was able to locate your emails to us and review them. I see techs were out last week and see the request for someone to call you with a timeline for the repair. 

If you have additional concerns, I recommend staying connected with us via email as our forums are intended for customers to discuss topics related to Cox service and our wonderful users here wouldn't have access to information specific to your account or area.

 

A Tech came out and I had him do a Signal Test, I was getting good Tx signal coming in, no abnormalities on the signal side, when we reconnected the router, I went directly in the router myself to do a few Troubleshooting, I Noticed, I could not view any Logs when doing a diagnostics, my immediate thought was replace the router, he went and got one of the paranomic router and came back, installed it and I ran a few test to verify the internet. It worked and now I was able to view system logs for any potential issues. Not sure if it's the same for you guys. I also, remove the firewall from my router and use my Cisco router as security so any traffic that gets to the Cox modem passes through and I don't have to think of congested network. 

Hello,

I do apologize for the continued issues. If you are still having issues, please email your full name and complete address to cox.help@cox.com

Why is a trace to Cox.net going overseas? Is it outsourced too?