Internet Gigablast

So I am not alone who is getting slow speeds with Gigablast....  So i ask the moderators of this forum, when will we get the speeds of Gigablast?  I have been paying for over a year and last September 2020 when the schools started online, my speed has not reached a gig barely 700 mostly <500.  Do I need to make a complaint to the FCC because I'm paying a lot for my internet and with no resolve or compensation or credit.  I feel like I'm getting robbed here.  With the pandemic money does not come easy to make ends meet.  I am sure management knows about this issue and has done absolutely nothing to resolve this among the dozens of customers on this forum reporting the same issue as I.  The techs have no clue what's wrong.  They waste their time coming out.