Internet down for 11 days. Outside plant crew “working on it”(maybe)

So 11 days ago, my internet went from pretty reliable to dropping offline for 30-120,seconds at a time every few minutes. Which is basically unusable. 

tech verified everything out to the pedestal, and actually ordered a replacement of the pedestal, but said further upstream work was needed. I’ve worked in the industry and I know backbone engineering rarely communicates well with outside plant and never with residential. But I’m in an area where I can use cox or satellite (which I would normally never consider in a dense suburban environment, but, this is the longest outage I’ve had with any carrier in 25 years, including several large regional-scale disasters)

if anyone at cox can check to see if you’ve possibly allocated the same IP block to two areas, that would be helpful. You have permission to get my contact info from customer support.