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New Contributor
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Internet connection problems for the past two weeks!
I have been having connection problems since I moved in but they were minor and transient. The past two weeks it started with an uptick in instances. The past two days there is simply no connection? I had two techs come out and check the lines. I have two cable modem and router both new. Nothing is working. New cables. Two connections with the same problem.
I am seriously about to find another isp.
This is not an isolated issue. They are going to lose a lot of customers if this continues.
Allan
Moderator
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jaura
New Contributor
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Have been suffering the same thing, had to move in with family for a little, and its been a STEEP decline since day 1. Upload today was 0.5mbps... it's not even funny, I can't do anything on this "internet", have to put it in quotes because it's not something they truly offer.
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Ddxb0704
New Contributor II
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Welcome to the party. Just upgraded to gigablast and all was well until 7 days ago. I constantly have to turn everything off and back on. I am using my own personal modem and router well over 600 bucks and less than 6 months old. I got told that maybe it is my equipment, yet when I set up gigablast they said my equipment was more than capable. Seems like they want to sell me their panoramic equipment now. Right now the internet just dropped. No change on my bill though. If there was another isp I would have switched already.
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jmcwilli
New Contributor II
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Same issue in 85310. At least twice a day for the past 3 to 4 weeks.
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dnktillman1
New Contributor
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Same thing happening to me and more frequently with the new Cox WiFi Panoramic modem. I thought it was my old modem, but It is still happening after my modem upgrade. I’m in zip code 85233 Gilbert AZ. Cox, please fix this.
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snl1024
New Contributor
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Same issue for me in 85284. It happens nearly every day just after 2 pm. I tried keeping a fan on the modem just in case it was getting too hot but continues to fail. Frustrating.
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dot125705
New Contributor
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Same with me. I used the cox app to chat with support and it's honest to god one of the worst chat supports i have ever dealt with and they purposefully disconnected from me one time and another stopped answering altogether lol. They seem to never fix my issue. Maybe someone on the forum can... it seems my modem has really high uncorrectables to correctables that doesn't seem to go away with any modem reset. i suspected this is causing packet loss. had a tech out a couple months ago and i guess they did nothing as it didn't fix the issue. thought it was my equipment but netgear says otherwise so im at a loss. getting like less than 10mbps at times and paying 100 dollars a month. yiiikes.
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