Visitor

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1 Message

Intermentment service

I've been experiencing intermittent cable TV and internet service all day. The TV freezes, becomes pixelated, and sometimes goes completely black. My phone is also repeatedly losing Wi-Fi and switching to cellular data. Could you check whether there is a neighborhood outage or an issue with the signal coming into my home?

Moderator

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417 Messages

Hi, I apologize. You are experiencing trouble with our service. Please DM us on X @Ask_Spectrum or through facebook.com/spectrum

-Greg

Visitor III

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2 Messages

Intermittent connectivity issues for the last hour. 

streaming is almost impossible. 

Moderator

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417 Messages

I know this must be frustrating. We will be glad to look into this with you. Please DM us on X @Ask_Spectrum or through facebook.com/spectrum

-Greg

Visitor III

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2 Messages

Kind of useless when your internet is intermittently not working but your mobile app says it can’t detect any issues. While loosing connection at the same time. 

Visitor II

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1 Message

We also have experienced intermittent TV broadcast freezes or loss of sound since the switchover to Spectrum. Has Spectrum throttled back the data capacity in our area? What is the reason for this?

Moderator

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213 Messages

The changes that were made were in name only. Your service quality would not be impacted by this. We would be happy to assist you; however, here in the public forum is not a place we can safely receive your personal information. Please reach out for assistance at https://www.facebook.com/spectrum or DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum. 
-Heather