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New Contributor II
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15 Messages
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I upgraded from preferred $81 to ultimate $82 with +$1 promotion on 8/3. $1 difference would not affect major increase in my next bill. But OMG the next bill due by 9/14 (8/23-9/24) is $133 ($82 plus the partial month service $51). I donot understand where the partial month service of $51 came from. I think this may be a bug in calculation when I upgraded a service in the website. Do you guys have any idea that I missed or similar experiences? Thanks.
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JonathanJ
Former Moderator
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I see you sent us an email and we have replied if there's anything else we can access with please email us @ cox.help@cox.com.
Jonathan J
Cox Moderator
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