New Contributor III
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34 Messages
Incoming mail is EXTREMELY slow
Starting today my incoming mail is very slow. If I send myself a test message it takes anywhere from 20 min to an hour, or more, to be delivered. This is true whether I send the mail from my Cox account or from an outside account (Hotmail). Outgoing mail seems to be fine - I can send a test message from my Cox account to my Hotmail account and it is delivered instantly.
Anyone else experiencing this problem?? I'm in Omaha, NE.
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CarolLM
Former Moderator
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267 Messages
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CurtB
Honored Contributor
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2.1K Messages
Tulsa, OK I sent a test message from my other email account to my Cox account 45 minutes ago and it hasn't been delivered yet. I sent a message from Cox to the other account and it was delivered before the "Sending..." message cleared in the lower left of the Cox screen. A test message from Cox to Cox hasn't been delivered either. I last received email in my Cox account Saturday, 3/9/2019. Cox email is sent and received with a desktop computer using Chrome to access the Cox website.
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Raskie
New Contributor III
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34 Messages
Well, the problem seems to be resolved now my last test message went through instantaneously. Let’s just hope this lasts!
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Accepted Solution
zupsguy
New Contributor
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2 Messages
I have this problem on both pop mail using Outlook and also on Cox webmail. It has been going on since last year on and off. It is the worst during heavy usage times which I assume is 8AM-5 PM. I am tired of calling in and spending hours of my time with tech support who in the end say email is a free service and they can't do anything about it. Most of my need for Cox internet is for email and I have had to resort to faxing documents over a land line in these times of Cox email outages and delays. To be honest the state of Cox email at times is how my email was on Free Juno dialup service.
Cox has a great and speedy Internet backbone. Isn't it time they bring their email servers up to the same level of excellence? PLEASE straighten out your mediocre email service. I have been with Cox for a quarter of a century and I am ready to bail to Century Link or free Juno.
Please run this up the ladder and see if Top Management can make a commitment to improve email.
Disappointed in Phoenix, AZ
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