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JeffinLouisiana

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Ida damage

A tree broke a cable line leading to our condo.   Is there an estimated time for Cox to get to something like that?   It serves 20+ customers.   It's actually an amplifier or line extender with 4 hardline connecters.  3 of them broke loose.     I guess that kind of thing isn't bulletproof in 90 plus mph winds, plus getting hit by a tree nonstop.   This is the Kenner Louisiana area, north of the airport.

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JonathanJ

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@JeffinLouisiana

If a tech visit hasn't been scheduled, please email your full name and address to cox.help@cox.com.

Jonathan J
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JeffinLouisiana

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I have submitted the email.     I seem to get better results calling or going into live support.  I never had any luck getting an email response.    My account says there is an outage, but I don't know how specific that is to my situation.

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Andrew_Wees

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So why don’t you call 

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JeffinLouisiana

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Cell phone towers are damaged by the hurricane.   I can't complete a call.   Have to drive down the street to get a decent connection.

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JeffinLouisiana

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My appointment is scheduled.  Hopefully it's fixed before the date.

www.fox8live.com/.../

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