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paulheinsohn

Visitor

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2 Messages

I had a prolonged power outage now my internet sux

I had a power outage
• I am experiencing intermittent packet loss to their gateway (70.188.136.1)
• I am seeing 16-25% packet loss in your router logs
• I want a tech to check signal levels on your line

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JulianN

Moderator

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429 Messages

Hello. I'm sorry to hear about the power outage and service issues after. I understand that can be frustrating. When power outages occur, they can affect services. We'd be happy to investigate. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 


-Julian

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paulheinsohn

Visitor

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2 Messages

That email address you gave me was returned as undeliverable. 

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NicholeC

Moderator

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886 Messages

Hi,

 

I apologize that you received that message. We just did a test email and it does appear to be working. Are you able to try once more? Alternatively, you can message our Facebook page, or DM us here: https://x.com/CoxHelp Thank you.


-Nichole

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D

Darkatt

+2 more

Honored Contributor

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2.1K Messages

If you have a cable signal booster, unplug it for 60 seconds, then reconnect it, see if that helps.

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beverlyalbutler

Visitor

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1 Message

I’ve been trying to get help with my cable being out for two days and still no help no cable but they want my money

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L
LisaH

Moderator

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1.1K Messages

The email address you can use is cox.help@cox.com. Thanks, -Lisa

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