How do I file a complaint for refund?

Question

I have had 1000Mb internet service for almost a year and we have complained many times and had many Cox representatives out to fix the issue.  A month ago we found out we did not have the correct box on our pole.  I want to be refunded the money we paid for service we did not receive.  I cannot find on the website a place to do this.

Zurq · Answer

call them

LisaH · Answer

Hi FiveHands. Please send an email to cox.help@cox.com and include this link along with your complete address and name on the account to get assistance. Thanks, Lisa - Cox Support Forums Moderator

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How do I file a complaint for refund?

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