New Contributor
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3 Messages
high ping at night
Hi there! I mostly play Overwatch and my ping has been raising to > 100ms frequently (causing lots of teleportation in-game). I've tried contacting the Cox chat support multiple times, and even after explaining I've tried restarting my modem multiple times they say "Ok no problem... let's go ahead and restart your modem. Shocker. That didn't work? Let's go ahead and restart your modem", they never listen to anything I say so I'm coming to the forums to provide any information I can to help this issue
Thank you!
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Zurq
Contributor II
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270 Messages
could be Overwatch servers, get the IP to the server you are connected to and run a traceroute (pingplotter) and see where the packetloss originates, and see if you are getting ping spikes also, screenshot then post it here.
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bearone2
Contributor III
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1.5K Messages
"your modem" may be the problem. high ping but what speeds up/down?
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JonathanJ
Former Moderator
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1.9K Messages
@huebear
We like to take a closer look at the signal levels when you have a moment please email your full-service address, full name to cox.help@cox.com. Also, include this link for a point of reference.
Jonathan J
Cox Moderator
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