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VikA

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5 Messages

Wednesday, April 24th, 2019 6:07 AM

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High latency on multiple games

Issue started ~6mo after a storm in my area and I've reached out to the techs at COX but no one has been able to help me out. Since then, I have replaced my modem twice, reset & updated my router and tested another router as well, replaced my Ethernet cable & the COAX, reloaded OS, installed an Ethernet card in my computer and the issue still persists. It persists throughout the day until late at night after 1am and in that time there are only 3 devices active on the internet. Issue occurs with the following games: Rocket League, Rainbow Six Siege, Apex Legends, Fortnite, and Killing Floor this is what I currently playing, im sure i'll get high latency on other games too. 

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6 years ago

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MarkM1

Former Moderator

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231 Messages

6 years ago

Hi VikA,

Are you able to provide a traceroute to the game servers that you are going to at the present time? We want to see if we are able to see where the latency is coming from.

Mark M.
Cox Support Forums Moderator

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VikA

New Contributor

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5 Messages

C:\WINDOWS\system32>tracert cox.com

Tracing route to cox.com [45.60.49.167]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 32 ms 11 ms 20 ms 10.112.0.1
3 17 ms 9 ms 22 ms 100.127.73.4
4 10 ms 30 ms 11 ms 100.120.100.0
5 602 ms 597 ms 596 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225]
6 * * * Request timed out.
7 46 ms 36 ms 106 ms 4.7.26.34
8 34 ms 26 ms 54 ms 45.60.49.167

C:\WINDOWS\system32>tracert starbucks.com

Tracing route to starbucks.com [184.29.161.85]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 42 ms 11 ms 10.112.0.1
3 8 ms 9 ms 6 ms 100.127.73.4
4 25 ms 14 ms 23 ms 100.120.100.0
5 36 ms 21 ms 21 ms langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]
6 19 ms 29 ms 28 ms ae-6.r01.lsanca20.us.bb.gin.ntt.net [168.143.229.57]
7 22 ms 20 ms 21 ms ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
8 63 ms 23 ms 26 ms ae-1.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.206]
9 67 ms 54 ms 53 ms ae-7.r22.dllstx09.us.bb.gin.ntt.net [129.250.7.68]
10 65 ms 53 ms 53 ms ae-3.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.21]
11 87 ms 78 ms 75 ms ae-5.r21.atlnga05.us.bb.gin.ntt.net [129.250.4.117]
12 76 ms 96 ms 100 ms ae-9.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.201]
13 101 ms 126 ms 147 ms ae-1.a01.atlnga05.us.bb.gin.ntt.net [129.250.5.58]
14 135 ms 104 ms 234 ms ae-1.akamai.atlnga05.us.bb.gin.ntt.net [128.241.1.214]
15 78 ms 83 ms 85 ms a184-29-161-85.deploy.static.akamaitechnologies.com [184.29.161.85]

Trace complete.


C:\WINDOWS\system32>tracert amazon.com

Tracing route to amazon.com [205.251.242.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.112.0.1
3 10 ms 10 ms 8 ms 100.127.73.4
4 20 ms 17 ms 16 ms 100.120.100.0
5 46 ms 36 ms 40 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
6 35 ms 35 ms 35 ms 99.82.176.104
7 85 ms 99 ms 89 ms 176.32.125.150
8 68 ms 71 ms 70 ms 176.32.125.155
9 * * * Request timed out.
10 101 ms 68 ms 86 ms 52.93.129.237
11 68 ms 69 ms 77 ms 54.240.229.173
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 108 ms 68 ms 70 ms 52.93.28.210
20 * * * Request timed out.
21 * * * Request timed out.
22 74 ms 94 ms 92 ms 52.93.28.198
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I don't know what the game servers are but I do have a tracker in game that constantly shows my latency jumping from ~30 -> ~120 and in some cases it will go up really high ~500 or ~1000 

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6 years ago

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Becky

Moderator

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4.3K Messages

Hi VikA, I don't see anything abnormal in your traceroutes. The latency in Hop 5 of your traceroute to cox.com is most likely ICMP deprioritization. Some servers and routers down-prioritize ICMP echo requests. The traceroute hop that corresponds to a server down-prioritizing ICMP echo requests may show packet loss and/or latency. If the destination isn't affected in the final hop of the traceroute, all latency and packet loss is an artifact of router configuration (or other device configuration) and is not a problem. In your traceroute to amazon.com, the timeouts once the trace reaches the Amazon network are to be expected. Not all Amazon Web Services servers return ping requests; they block ICMP packets for network security reasons. Your modem metrics are all within preferred specifications. Do you have any issues streaming videos or music or uploading content to the web? Or does the latency issue only affect online gameplay? -Becky, Cox Support Forums Moderator

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6 years ago

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VikA

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5 Messages

Latency issue only affects online gameplay. No issues in streaming youtube, netflix, hulu on ethernet or on wifi. 

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6 years ago

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VikA

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5 Messages

I can also share a screen-recording of the latency errors along with the built in tracker mid gameplay and you can see my latency fluctuate 

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

Hi VikA, your signal levels look great, and we aren't detecting any packet loss. Would you be able to tell us what hard-wired speeds you're receiving, using the Cox Internet Speed Test tool?

http://bit.ly/2KCaWVh

-Kevin M. Cox Support Forum Moderator



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6 years ago

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