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Help! My cell phone can't maintain the wifi connection
I've had my Samsung Galaxy 6 for a couple of years and no trouble. I've been in an apartment for a little over a year with Cox as my wifi provider. Everything was fine until a few months ago when my connection in the bedroom got slower and slower. Now the phone gets kicked off the wifi in the whole apartment within 2-10 minutes all the time. I can't make calls let alone send a text or look up something on the internet. The message I get is Authentication Error.
JP_Sports
Contributor
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89 Messages
5 years ago
I have been having a similar problem. I am in a downstairs room with other devices that are functioning properly, but I notice that about every minute or so the WiFi symbol on my phone changes to LTE, indicating that I’m off WiFi and on the mobile network. It usually kicks back into WiFi a few seconds later, but it is just soooo annoying and it never happened until a couple weeks ago and doesn’t happen to my other devices.
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LisaH
Moderator
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954 Messages
5 years ago
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bearone2
Contributor III
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1.5K Messages
5 years ago
run the verizon assistant, it helped me with verizon note5.
download, usb phone to pc & let it run....can take an hour.
verizon-wireless-software-upgrade-assistant.en.lo4d.com/windows
you s6 is 4 years old....might be time to replace.
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JonathanJ
Former Moderator
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1.9K Messages
5 years ago
What version of Outlook are you using?
Jonathan J
Cox Moderator
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