Help! COX IP is blacklisted for SPAM and is affecting my email account.

Hey Jonathan! That link doesn't seem to work for me. Also, I don't get any "error" messages. I am simply trying to have the IP assigned to us by COX changed at recommendation of our host, because they said it's on COX's end. We aren't getting an "error" code, but our emails are frequently being marked as "SPAM" and/or not being delivered to some recipients. We do not send out any sort of mailers or anything at all, just a few directly-written/sent emails a day to people we actually know and communicate with. Not used in any way that could ever be construed as spam or junk. This is why we're so aggravated.

Also, please help me get in contact with someone at COX who can directly assist. I have already exhausted all links/articles/FAQs on COX's website and nothing addresses this specific issue of an IP being blacklisted. We've only had COX for a year, and this issue started about 4 months ago. We only recently found out the cause was being blacklisted for some reason, and that's when our host confirmed it was an issue on COX's end. Again, no error messages or anything that can be done by us. It's on COX's end.

Allan, that does not appear to be correct. We use Macs and don't do anything that would ever result in a virus; in fact, all of our computers have had MacOS reinstalled "fresh" several times over since this entire issue began. This issue has been confirmed to be IP-related by people much smarter than myself, and a quick Google search shows that several people have had similar issues with being assigned a blacklisted IP by COX (and many other providers). This is not a virus or malware issue, this is an issue with COX's IP and servers.

I guess I'll just have to call COX and get them to resolve it, since I don't believe anything can be done via this forum after all.