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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
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My internet is really laggy trying play multiplayer games and I have the plan that's suitable for that
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Poor internet service
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Reapeating connectivity issues
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Internet outages issues
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Payment
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Lack of hotspot setting
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URC-8820-MOTO remote doesn't control DVR
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LisaH
Moderator
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Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
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WiderMouthOpen
+6 more
Esteemed Contributor III
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You didn't give any data on the problem or your setup. Does the problem affect wired and wireless connections. What model modem and router do you have? What do you mean by laggy. Do you have any ping tests or Trace routes? How does the coaxial get from the street to the modem? Any splitters or amps? Have you had a technician out?
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WiderMouthOpen
+6 more
Esteemed Contributor III
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By the way, is your username your phone number? If so, you might want to change that for privacy reasons.
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