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Zurq

Contributor II

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270 Messages

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Getting 300mbps when on the 150mbps plan (weird)

Okay, yesterday my modem reset, and that night I was downloading a game and noticed my peak download speed was (299.5mbps) which it is supposed to say like 180mbps, talked to support and they told me everything is running fine on their end, and that they have no idea what it could be. They said it could be a modem issue, but I don't know how to determine what is the problem. Below is my modem Logs.


Hope someone can tell me what is happening and if I need to buy a new modem or not.
Thanks.

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Bruce

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Honored Contributor III

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Is it just me or did you write your numbers backwards?  Are you on the 300 Mbps plan but only getting 150?  I didn't know Cox would/could configure a 16×4 modem for a 300 plan.

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Zurq

Contributor II

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270 Messages

im on a 150plan, but getting 300mbps.

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Zurq

Contributor II

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270 Messages

it is the weirdest problem i have ever had.

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Zurq

Contributor II

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270 Messages

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Bruce

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I'm sure Cox will figure it and correct.  There is a thing called Excess Capacity when if Cox can afford you more capacity based on your enclave, they'll overclock your connection.  I've never heard of doubling it.  Enjoy!

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Glenee

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It's hard to believe that people are questioning better service than what they are paying for, I just don't understand this one.

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Bruce

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Honored Contributor III

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This "problem" reminds me of a Daryle Singletary song:  "Too much fun, what's that mean?  It's like too much [bandwidth], there's no such thing...

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Zurq

Contributor II

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270 Messages

cause cox hasn't ever done anything for me but screw up, and give me the run around, then it gets fixed, then it breaks again, rinse and repeat, so this happening out of nowhere made me ask questions, cause i've never had anything good happen. Plus i was just asking around to make sure this isn't an issue. cause of what prior line crew told me, "Your modem is showing a low SNR, you need to see about getting it replaced" 

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Bruce

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The crew may know, may not know but are not the ones to ask because signal specs vary according to the type of plan, type of modem and type of modulation.  The crew would have had to research your account.  Some say 30+ dB is good...some say 33+ dB is good.  You're close to 33 dB and i don't think Cox will bother troubleshooting.

Right now, Cox is still consistent with screwing up...but it's a good screw up.

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Zurq

Contributor II

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270 Messages

and as of yesterday packetloss is back, man i really don't wanna go through all this headache just to do it again in a month

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