Forum email notifications.

How long have you been getting these emails?  Some suspect the Save button on the Options page of the Forum is broken (javascript void), so the OP's preference cannot be saved.

However, if you saved your preference for notifications before the button broke, this may help confirm there is nothing we can do about notifications.

I can't believe that they don't know how to fix this issue 👎

I would do what I did when I had a ticket open. I emailed them every week asking for a update. In my case it was a ticket with the forum vendor and I didn't have any luck in the end but my point is to be persistent. The squeaky wheel gets the grease.

I don't feel the resolve is about knowledge or skill but...perhaps...expense.  Cox probably contracted a company to build and maintain, contract expired and the Forum is just in sustainment mode.  Could someone fix it?  Yes.  Is it a priority?  No.

Your probably right about that.

How come nobody knows how to fix it 🤔

I answered this the first time you asked.

forums.cox.com/.../132873

You're making an assumption that nobody knows how to fix it. I would counter with the idea that Cox no longer wanted those settings to be available.  They didn't even spend time, effort and money to properly eliminate them.  Instead, they just had the "Save" button disabled.  This eliminated issues and expenses that come with supporting user preference settings in a non-revenue generating Forum, except for user complaints that are still coming up five years later.

When the Forum first came online, somebody was maintaining it.  Perhaps it was a vendor and not Cox.

Since the Forum first came online, glitches got fixed during this vendor's tenure and the vendor actually made changes.  For example, the Home page used to have a list of Top-10 Contributors (users).  The Votes feature used to be called Kudos.  Little things like this.

At one time during the vendor's tenure, I noticed an "Ideas" feature had been added in my profile.  I didn't know what it was, so I asked.  However, as you'll read in the following post, these updates never came to fruition and stuff stopped getting fixed, such as the Save button.

Most Cox employees probably don't even know where the server for the Forum is located.  I'm surprised it still works.

forums.cox.com/.../forums-update