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AaronP's profile

AaronP

New Contributor

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2 Messages

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Fix your internet issues or I'm cancelling my plan

I'm tired of latency issues kicking me from games, then the game penalizes me for leaving a game. I bought good quality internet for ONE reason, online gaming... If I can't get that with Cox, I'll get it somewhere else

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B-ran

New Contributor

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1 Message

Agreed constant latency. I am connected with a LAN cable as well and I cant play a single game.

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KevinM2

Former Moderator

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1.5K Messages

Hi B-ran, would you be willing to email us traceroutes and/or PingPlotter results to cox.help@cox.com, so we can have them reviewed? Do you only experience latency while gaming, or are other devices in the home also experiencing slower than normal speeds? Also, are you using a separate wireless router along with your modem? -Kevin M. Cox Support Forum Moderator

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bryce_clifford3

New Contributor III

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16 Messages

Get in line boys. Filed a complaint with the FCC to see if we can get accurate updates on the status of updating aged technology that we're paying way too much for

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bearone2

Contributor III

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1.5K Messages

good luck with another provider, unless you want to pay for a dedicated t1 line.

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KevinM2

Former Moderator

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1.5K Messages

Hi AaronP, can you please make sure the coaxial cable is not damaged, bent, or loose? Some of your modem levels are outside of our preferred specifications, and this could be the reason you're experiencing issues while gaming. Do you normally game on WiFi or is your device hard-wired directly to the modem? If you're on WiFi, are you using the 2.4 or 5 GHz frequencies?

For further assistance, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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