FCC rule on no disconnect

I paid my bill when it was due and after I paid it Cox sends me a message stating they disabled my service and to call Cox which I did. Now they saying I have to wait for Monday.  Their reason is I used a credit card which I didn't. I used a debit card so they will get the money right away.  I also don't have hotspot. What happened to the promise they made to the FCC not to *** no o e service for 90 days which isn't up til June 12th. I will be reported to the FCC. Now how do I get hotspot. I have MS and is bound in the house during this Pandemic