New Contributor II
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3 Messages
Extreme Data Usage
For the past few years, I averaged 300 GB per month until now. In December, I used 1,400 GB and in January it will exceed 1800 GB. I changed out my 5 year old purchased modem/router to the Cox equipment. In monitoring my usage, there are normal days that average 15GB/day and extreme days that average 185GB. The most has been 300 GB. The usage will be 280GB one day, then 5GB, then 250GB, then 6GB. It seems to be one extreme or another. It's my wife and I and we stream 3-4 hours/day on Netflix, have a couple of PC's and our iPhones. I have paused certain devices and it doesn't seem to be a specific device.
To remedy the situation, Cox suggested I get the unlimited data plan (big surprise). I am at a total loss.
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CrystalS
Former Moderator
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440 Messages
I'm sorry that you are having an issue with the data usage. I'm here to help. I have included some links that may help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
www.cox.com/.../unlimited-and-500-gb-additional-data-plans.html -data plans
www.cox.com/.../data-usage.html -learn about data
Crystal S.
Cox Support Forum Moderator
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mdgil
New Contributor II
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3 Messages
I have the same issue. The data usage does not line up to actual usage. It feels like a scam considering that when I first signed up my account was unlimited. They take it away just to try to charge me for what I used to have. During the last week our supposed usage jimled a lot and now I'm hitting lose to this new limit 5 day away from a new cycle. I turned off my modem and am using my unlimited cell data to run our streaming devices. Cox could not care any less. Dropping cox as soon as I move all bills, online accounts , etc to a free gmail account. Thia 22+ year Cox account is leaving over their greed.
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