RalphW

New Contributor III

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23 Messages

Closed

E-mail window won't expand

Until a couple of day ago, there was an arrow at the right of the screen to close the ad and have the message expand to the right and fill the box. Now, the arrow is gone and the ad is gone, but the message remains shrunk and there's blank space to the right of the message. That space can't be expanded.

What, oh what has Cox done this time? Any idea?

Thanks,

Karen_R

Former Moderator

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303 Messages

Hello RalphW,

Just to clarify are you using Webmail or an email client such as outlook when this happens? Does the ad appear to be part of the email?

Karen
Cox Support Forum

RalphW

New Contributor III

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23 Messages

Webmail in Chrome with Win 10. The ad has ALWAYS been placed there by Cox. I had to collapse it to the right in order to expand the e-mail and be able to read it.

As someone else said, simply remove the ad and have all messages open in full screen. I tried to attach a screen shot, but can't see any way to do so.

MarkM1

Former Moderator

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231 Messages

RalphW,

I have just tested both Chrome & IE & I do see the arrow to remove the ad. Would you restart your computer & clear cache before retesting the webmail. Let us know if that works for you.

Mark M.
Cox Support Forums Moderator

RalphW

New Contributor III

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23 Messages

Been there, done that. Just did it again for Chrome.

I almost never use IE unless something causes it to open, so cleaned it out entirely and the message page exhibits the same behavior.

Tried it on my Android tablet with Chrome and there is no advertisement at all.

Why doesn't Cox simply remove the ads from the e-mail display and be done with it. No one is going to click on them anyway.

Becky

+2 more

Moderator

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4.3K Messages

Hi Everyone, our email administrators are investigating user reports that a whitespace issue is preventing email from displaying properly. I've noticed this whitespace exists between my Inbox (set to List View) and the ads on the right-hand side of the page. You may want to play with the View settings to find the one that best works for you until this issue is resolved. The other option would be to use an email client like Outlook (or the default mail client on your mobile device) to view mail. -Becky, Cox Support Forums Moderator

RalphW

New Contributor III

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23 Messages

Becky, please read this entire thread. There are NO setting which are better. It doesn't matter what view. The white space is to the right of the window with the e-mail and causes the message to not fill the screen. I need to scroll back and forth horizontally in order to read the entire message.

The issue is apparently ONLY on a PC. I did not have an advertisement on my Android tablet with Chrome. Why would Cox create two different experiences?

Just take the ads away, fix the issue and quit fooling with the system.

First is was an inability to paste into webmail, now this. And you wonder why people are leaving Cox??

INeedAnswers

New Contributor

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6 Messages

I have the same problem with Webmail. The ad arrow is still there and functions even though there are no ads. But the problem is that the message column will not expand. It is stuck at about 2" wide when you use the vertical or compact layout. It started Friday, October 12th, I believe. It has nothing to do with computer, the cache, or the browser as it it happening on both my home and work computer, with Windows 7, Internet Explorer, and Firefox. It has nothing to do with the view settings. It's something messed up with Webmail itself.

LisaH

Moderator

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1.1K Messages

Hi INeedAnswers. I was able to log into my webmail with no issues. To get a better understanding, please email a screenshot to cox.help@cox.com of what you are seeing along with your complete address, name on the account and email address affected and we will be glad to investigate this. Thanks, Lisa - Cox Support Forums Moderator

INeedAnswers

New Contributor

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6 Messages

I'm not going to post a screen shot of my email account. It's quite simple for you to verify this yourself. Login to webmail (that is not the problem) and look at your screen - in any view. The right hand side of the screen is blank and regardless of what you do with the ad arrow, the message area never expands to fill the right hand side of the screen. In Vertical View, from left to right, you get a narrow column for folders, a narrow column for email headers, an narrow column for the actual email message, and a narrow column of white space. The email column used to expand into this white space, so that you could see the entire width of the email. Now you have to scroll back and forth every two inches or open the email in a new window. You can use the slider to adjust the width of the folder column and the header column, but you cannot adjust the width of the message column. Please fix this ASAP. It's been over a week.!

COXInternet

New Contributor

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1 Message

I have the same problem for about 2 weeks now. The email space shrunk about 2 inches. I guess the almighty dollar matters more to Cox than their customers! I really preferred the old format. I'm thinking that they want all the ad space they can get and the hell with the "little people".

RalphW

New Contributor III

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23 Messages

I just looked at it again and the advertisement is gone. ONLY the little collapse arrow is there! Still, the message block remains shrunken and will not expand when the collapse arrow is clicked.

Worthless Tech Support from Cox!

RalphW

New Contributor III

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23 Messages

Dare I say that they've fixed the problem? For the last week or so, the e-mail system has been working as it did before this mess developed. Let's hope this doesn't jinx it.

Welcome to the Cox Community

E-mail window won't expand

RalphW

MarkM1

RalphW

Becky

RalphW

LisaH

INeedAnswers

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