Email transition from Cox

Cox will likely do nothing. Customer service to them is simply raising prices.

Hi Skip1,

If you have not moved to Yahoo, you should be able to log into your Cox account and delete your email with these steps: https://www.cox.com/residential/support/deleting-a-cox-email-address.html

Thanks NicholeC. I've tried that. But once you get the final email from Yahoo informing you it's time to transition, the hotlink to "Delete email" under your email address on the Manage Users window isn't there. 🙃

So upon requesting by email to cox.help@cox.comthat they ask technical support to confirm deletion of my former email address so that if someone attempts to send mail to it, they'll receive a bounce-back notification, I just received the following.

(Note, when I & others email my former address, there is still no auto-response, which is concerning.)

Any suggestions?

Skip1,

Here is a link to our website: https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html#:~:text=To%20ensure%20the%20best%20email,folders%2C%20calendar%2C%20and%20contacts.  

Please note the section that starts with "If you choose not to transition and do not accept Yahoo’s Terms of Service and / or Privacy Policy"

Thank you, 

Mike

Cox Support Forums Moderator

I didn't accept the Yahoo terms, so my emails were not transitioned. All I want to do now is cancel my former email address so that if someone attempts to send mail to it, they'll receive a bounce-back notification.

It seems that after receiving the email from Yahoo, and if you DON'T accept their terms, you are locked out of your account via the webmail interface. However, you can still access emails already received via an email client like Outlook or through migration tools to another provider.

Not sure what happens to emails received in the interim (i.e., after account is locked, but before it is cancelled).