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mrlewp87

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UNDO a REserved IP on an ECHO

It was a simple matter to set up a Reserved IP for our Amazon ECHO. The only reason I did this is because the ECHO absolutely refuses to connect to our recently replaced fiber PANO router. I've tried everything, .... yes, I truly have! So I thought a cure might be to put the ECHO's IP back into the router's control. I locate the ECHO in "connected devices", where it appears under the "Offline" heading. And it still is noted as having a Reserved IP, despite 3 attempts to revert it back to DHCP.  In the Offline listing I select the ECHO, then go to EDIT. Right there clear as day is the option's for Reserved or DHCP for it's IP address. I've rebooted the router, done a factory reset to the ECHO etc. etc., but I think I'm into a separate post now. 

   For starters I'd at least like to revert the thing back to DHCP, from Reserved.

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ColleenD

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Hello, @mrlewp87

I'm sorry to hear you are having trouble connecting your Amazon Echo device to your Panoramic Wifi.  I know this can be frustrating.
To remove and reset the device's connection, open your Panoramic Wifi app, Tap the wifi icon at the bottom of the screen to access the wifi tab. Depending on if you have assigned devices to people, you may see people or categories listed here. Tap View all devices at the bottom.  In this list find your Echo device and select it. Under device details, scroll to the bottom and tap Forget Device. You will be asked if you are sure you want to forget the device. Click Forget to remove the Echo from your device list. This will also erase the device's history from your home network. In my experience, you'll need to use the Alexa app on your mobile device to reconnect the Echo to your home network. If you have trouble, you'll want to contact the device manufacturer for additional support. 

-Colleen

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mrlewp87

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I appreciate the rapid reply and advice. I did find the "Forget Device" option, although in taking a different path to the device's details. Can't explain that.

   My post did focus on the ECHO device, that's true. But I still find it strange that the opposite action to ADDing a reserved device IP- or Deleting the entry- isn't readily available? At least in my experiences so far. 

  So this is a unique point or question regarding the COX Pano router. And as I said when taking the EDIT option for the reserved IP device, "DHCP" is right there at the top. Click on the button next to it, the round button is hi-lited! But even after a router reboot, the reserved device and IP still remain!? That's the issue, it just happens to concern the ECHO unit.

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Allan

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Hello.

 

I appreciate your feedback regarding the panoramic wi-fi app and the features associated with it. 

 

Colleen is correct. As long as the profile remains, then the ip address associated to it will also remain. That information is saved within the profile. DHCP auto assigns an ip, but the app remembers the original ip from the profile and will auto assign it. Deleting the profile allows for the change of ip.

 

Thanks,
-Allan

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mrlewp87

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Right. I got it. As noted, "I did find the Forget Device option". I guess I needed to add that I took it. Why wouldn't I?

    So afterward, I found that it remained in the "Reserved IP" section for all the connected devices. Reboots, etc. 

   Thanks. That's another piece of interesting information regarding the app remembering the original IP!

(edited)

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HeatherS

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Hello mrlewp87, 

I'm glad Colleen was able to assist you with your Echo device, and it's connection. Please know you can always reach our team directly at cox.help@cox.com.  
-Heather

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mrlewp87

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@HeatherS​  Thanks for the COX email. I should update and close this topic. ( I guess?) The reserved IP for the ECHO finally vanished from the reserved section in the administration / Connected Devices listing. I can remember years back being able to log into a router and Clear "ARP" cache. Not sure if a similar option is available in today's routers, besides the COX, nor if that even would've helped to wipe out that undesired reserved IP so that I could start out fresh.

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