priapus14's profile

New Contributor

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3 Messages

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Email on Galaxy S8

This is to kind of set up the scenario: I changed my password a couple weeks ago but my laptop is still able to download with the old password. Jump to yesterday 1/2/2018 and my phone (Galaxy S8) said that it could not connect to server. I typed in the old password and it wouldn't connect. After a bit of frustration I deleted the account off my phone and tried to set it back up. Now I get "The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your setting or contact your service provider" How do I fix this and get my email back on my phone using the current login and password for my primary account? I have had this account for about 17yrs and is my primary use account. I know it's kind of 2 problems in one but any assistance would be appreciated. Thank you Mike

Moderator

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1.8K Messages

Hi Mike, using your current password, are you able to login to your Cox Web Mail account on the Cox website using the web browser on your phone?

New Contributor

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3 Messages

Yes I am able to log in from my phone on webmail using my current password. I was wanting to set up my email to download to my phone to I wouldn't have to log on every time to check email.

I am able to download email for my other cox account.

I just want this account to work on my phone again because it's my primary account that I use.

Mike

Former Moderator

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471 Messages

Hi priapus14,

We'd like to take a closer look at your email account.  Please send us an email at cox.help@cox.com with your full name, street address, and the affected email address.

 

New Contributor

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Email has been sent with requested information.

Former Moderator

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471 Messages

Hello priapus14,

I've replied to your email.