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New Contributor II
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5 Messages
Closed
My internet has been out for at least 2 days (maybe longer I was out of town) and when I access my modems local page it showed “docsis network access enabled denied“ along with “security failed” and a single download stream that is set to “not locked” and no upload streams.
Is this something on my end or on coxs end
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WiderMouthOpen
+6 more
Esteemed Contributor III
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Usually means the modem isn't provisioned right. Cox's end. Call up or email them at cox.help@cox.com with your account info and a link to this thread.
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Lovemylab
+1 more
Contributor III
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I would try rebooting and just double check that those errors are still there. If they are, then certainly reach out to Cox. Those steps occur in sequence and if there is a handshake error, everything stops.
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ExtraChrispy
Contributor III
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The only other time I've ever seen those two messages in a modem log it was a theft of service modem trying to get online.
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WiderMouthOpen
+6 more
Esteemed Contributor III
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OP, did you happen to get your modem second hand?
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Lovemylab
+1 more
Contributor III
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When you look at your connection, can you mouse over the information icons and see the pop-ups?
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