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szogye

New Contributor II

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11 Messages

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CoxWifi hotspot connection issue

Hello, 

I have the same issue with the same hotspot as described in this post:

https://forums.cox.com/forum_home/internet_forum/f/internet-forum/26177/coxwifi-hotspot-connection-issue/102424?focus=true

As described in the post, they previously solved the issue by resetting the modem at:

4001 BROADWAY RD, BLDG B 15, Phoenix, AZ 85040

Could you please reset it again?

Thank you!

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WWalkerinNWA

New Contributor III

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15 Messages

You can reset your modern by unplugging its power for 10 seconds then plugging the power back up. When they cycle a modem, they are generally taking about your modem by sending it a signal to reboot. 

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WWalkerinNWA

New Contributor III

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15 Messages

Also,  probably not a good idea to post addresses to the forums. You don't know who could use that information. 

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