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New Contributor
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Cox Webmail marks non-SPAM emails as SPAM
Cox Webmail continues to mark emails as SPAM, even when they aren't SPAM, but they let ones that are SPAM through. I have marked them as non-SPAM, but cox continues to send them to the SPAM folder. I do not have any emails blocked, so that isn't the issue. Any suggestions short of finding another provider?
AzRealtor
New Contributor
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I am having a similar problem with my webmail. I am receiving important emails and a few spams/junk daily. Cox needs to adjust the spam folder to put any email directed at me only, in my Focused email. I can then determine and report spam from my Focused folder. Most of the stuff is truly spam in the Other folder. But as you said, a few slid through the crack. I just highlight all in spam and uncheck those that aren't spam.
I wouldn't necessarily switch providers if you have your TV, Internet and optional discounted land line. I know it's frustrating, but hopefully Cox will adjust the incoming emails after you report it a certain amount of times.
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DustinP
Moderator
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Have you attempted to setup filter rules to keep particular mail? I've seen that when using filters, keeping the subject as little as 3 words can help when using filters.
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vlkinva
New Contributor III
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I've complained about this too. I have my spam settings set at NO SPAM FILTERING so all email should go to my inbox, correct? Well still personal or important NON SPAM emails go to my spam folder. In the last version of Cox emails I deleted the spam folder completely. ALL emails went to inbox. Evidently we can't do that now. I don't know why they don't get it right!
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socal_transplan
Contributor III
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they screwed my email up last july. i am STILL telling them that this one particular travel site is NOT SPAM! and they don't like me getting mail from feinstein or harris! hummm...and why would anyone think that marine toys for tots is spam?? yet i have had spam supposedly from cox on several occasions in my inbox.
early on i tried setting up filters to let ANYTHING with certain words through. they were putting all my amazon order notifications in spam...at christmas!!
i think they are using us as free labor to build the data base. i actually had 2 spam emails today both sent twice, and once they went to spam, the duplicates came to my inbox.
there is no rhyme or reason.
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socal_transplan
Contributor III
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update. today, 5 non-spam emails in my spam folder.
2 phishing emails in my inbox.
oh and i could not forward one to the targeted business yesterday...BECAUSE IT MAY CONTAIN SPAM! and yet, there it was in my inbox.
like the government, this went to the lowest bidder. has cox thought about hiring 16-18 year olds to develop it's own email? i'm sure they could do a better job. go to defcon next year & hire some talent!
i assume my ticket is still open?
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Genthar
New Contributor III
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Their spam filtering system has been an ongoing problem. I have regularly marked messages that I receive from companies that I want to receive as "Not Spam" yet, a month later, they're back in my SPAM box on the webmail. I'm not talking flagging them once or twice, but repeatedly over the years. As a system administrator for a company, I know how hard it is to find that delicate balance between blocking good messages and allowing bad ones through, and there's many thousands of spam messages for every legitimate message. There are many algorithms and filters out there but none of them are 100% accurate.
What they should do is implement a white-listing option where you can flag messages from trusted addresses to get through. I've always felt it's worse to block a legitimate message than it is to allow a spam message through. Most people will briefly get annoyed at the occasional spam message, but when you start missing legitimate messages that's a big problem.
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